707.923.1268
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Remote & Onsite Support

From Your Couch
To The Main Stage.

Many problems can be solved without you ever leaving your house. Call us, we connect remotely, and we get it fixed. For bigger jobs, we come to you.

Have questions or concerns? Experiencing unusual computer behavior? Prefer not to bring your computer in? Give us a call: 707-923-1268

How Remote Support Works

Many issues can be diagnosed or resolved quickly by speaking with one of our technicians over the phone. For customers with high-speed internet, we also offer remote desktop assistance — we connect directly to your computer, see what you see, and fix the problem in real time. No trip required.

Remote support is billed in 15-minute increments at $65.00/hour.

⚠ Step 1 — Call Us First

Before clicking the button below, give us a call so we can get you set up. We will provide a session code during the call.

707-923-1268

Step 2 — Connect

Once you have your session code from us, click the button below to launch the remote support session.

💻 Start Remote Support Session

You will be asked to enter the code we gave you over the phone.

⚠️ Scam warning: Never allow remote access from anyone who contacted you — regardless of whether they claim to be from Microsoft, Apple, Amazon, your bank, or any other company. Legitimate tech support does not call you out of the blue. If in doubt, hang up and call us directly at 707.923.1268.

Other Ways to Get Help

In-Store

Bring it in. No appointment needed for drop-offs. Most repairs take 3–5 business days. Public computers and WiFi available while you wait.

On-Site Service

A technician can travel to your home or business. $75/hr + travel time. Back 40 locations (dirt roads): $90/hr + travel. We specialize in on-site networking and business solutions.

IT Support for Business & Nonprofits

Ongoing IT support for local businesses, schools, and nonprofits. Network setup, workstation management, troubleshooting — let us be your local tech department. Call to discuss your needs.

Emerald Technologies service vehicle on-site in the redwoods of Southern Humboldt
We come to you. Our service area covers Southern Humboldt and Northern Mendocino — including the back roads.
Emerald Technologies technicians on a lift doing an on-site install at a local festival
On-site installs for local events and festivals. Yes, sometimes that means a cherry picker.

Come See Us

915 Redwood Drive, Suite D  ·  Garberville, CA 95542  ·  Mon–Fri: 10am–6pm

707.923.1268 Hours & Directions